Ways to Order
Online
If you are looking to purchase online, you can add your products to your virtual shopping cart by clicking the “ADD TO CART” button on each page. This will keep track of the items, and quantity, in a simple and straight-forward list. Once selected, our e-Commerce site will take you through a safe and secure checkout purchasing process.
Over the Phone
If you would prefer a more personal touch to your purchasing experience, we have a staff of expertly trained representatives to take your call. Additionally our customer service center is ideal for questions, comments, or concerns. These skilled, seasoned industry veterans give each and every customer insight into the products they need. Call us toll free Monday through Friday 8:00am to 6:00pm EST 888-869-6977
By Fax
You may fax us anytime at 1-888-341-0941
Back Orders
Unfortunately, there are times that items customers have ordered are not available for delivery immediately. When this occurs, the outstanding balance of the order will ship the moment the product becomes available. We also make sure there are never any additional ship charges in these instances. If you have purchased a back-ordered item, please allow for up to seven to fourteen business days for shipment.
Order Tracking:
If you would like to follow the logistics of your order, we provide two ways for you to follow and track your products:
*Online
If you wish to check on your purchases, simply click the link titled “My Account” on the top right-hand corner of SUPPLYFREAK.COM. Once logged in, scroll down to view the page to click on Order and Billing History. On this page you can view all recent and prior orders.
SUPPLYFREAK.COM also offers customers the opportunity to reach out to our customer service representatives via e-mail for order tracking inquiries. To do so please contact us at info@supplyfreak.com with your account number, order number, or previous order number.
*Over the Phone
The other option is to contact our Customer Service department directly at 888-869-6977. They will provide you with a timeline of your purchase, and when it will be delivered.
Credit Application and Purchase Orders
In addition to our other purchasing options, we also accept pre-approved purchase orders for businesses. After you submit your Credit Application for the business or company chosen, and had your credit history approved, your business will be able to submit orders via a SUPPLYFREAK.COM account. A valid, up-to-date credit card needs to be kept on file throughout the duration of your account through SUPPLYFREAK.COM.
Money Orders and Checks
For orders submitted by mail, only money orders and checks are accepted. Cash is not an option. Additionally, there is a mandatory 10 day hold on all checks. After payment is received, the order will be sent out for shipment.
